Refund & Cancellation Policy

Last updated: 2 November 2026Applies to: all services of Grand Business Media (GBM), in India, the UAE, Canada and everywhere else

All payments are final. We do not offer refunds in any condition.

1. The no-refund rule

Every fee paid to GBM is non-refundable, whatever the reason. This includes cases where you change your mind, stop using the service, are unhappy with the results, have fewer leads or closures than you expected, pause or sell your project, or end your engagement early. Once a payment is made, it is not returned in whole or in part, and it is not converted into cash or credit.

2. Why we work this way

The moment you pay, we reserve team time and start work: research, creative production, shooting videos, campaign setup, automation and reporting. That time cannot be resold or recovered. Real estate results also depend on things outside our control, such as your price, inventory, sales follow-up and the market. For these reasons we cannot tie fees to outcomes. Please read the Disclaimer and the Terms & Conditions before you buy, and ask us anything on a free strategy call first.

3. What this covers

• Monthly plan fees (Ignite, Dominate, Authority) and any add-on, including AI Voice Calls.
• Setup, onboarding, strategy, creative production, video shoots and content fees.
• Any amount paid in advance for a period that you later do not use.
• Payments made in any currency or by any method (UPI, bank transfer, EFT, IPP/FTS, SWIFT wire or card).

4. Ad spend

Ad spend is the money you pay directly to Meta, Google or other ad platforms from your own ad account. We never receive or hold it, so we cannot refund it. Any refund, credit or invoice dispute on ad spend is between you and the platform.

5. Cancelling or pausing

You can choose not to continue after your agreed term, and we will not charge any exit penalty. To stop, tell us in writing (email or WhatsApp) before your next billing date. A cancellation stops future invoices only. It does not refund anything already paid for a month or period that has started. Services end on the last day of the period you paid for.

6. Duplicate or wrong payments

If you accidentally pay the same invoice twice, send us both payment receipts within 7 days. We will adjust the extra amount against your next invoice. It will not be returned as cash. If you have no further invoice due, the extra amount stays with us as a credit for future GBM services.

7. Chargebacks and disputes

Please contact us before you raise a chargeback or a bank dispute. We respond within two working days. A dispute that ignores this policy may lead us to pause work, and we may send our records of the agreement, invoices, deliverables and approvals to your bank.

8. Your legal rights

This policy is meant to be final. It does not remove any right that the law of your country gives you and that cannot be waived by agreement.

9. Contact

Grand Business Media, ILD Trade Centre, Gurgaon, Haryana, India. Email ujjwal@grandbusinessmedia.com or WhatsApp +91-9911-906-692. Payments are received by Technopara, a subsidiary of Grand Business Media.